Tiny Tux

We aim to make your online shopping experience at Tiny Tux as enjoyable as possible.
If, however, you are experiencing difficulties using the site you can email us at info@tinytux.co.uk
Alternatively you can call 0208 245 0331.

Return Policy

Please note:

Tiny Tux reserves the right to refuse any exchange if the below conditions are not adhered to. Items that have been worn or altered in any way CANNOT be accepted for exchange or return.

From the date goods are received, we offer a 14-day return period for unworn purchases. Customers must keep their dispatch note as proof of purchase. If you would like an exchange or a refund you can email us at: info@tinytux.co.uk or contact us on 0208 245 0331 providing your order number, a description of the product and a reason for your return. In accordance with our return period please then send the parcel to our return address. Please ensure that the goods are packed in the original manufacturer’s packaging and condition they were received in. You are responsible for return shipping charges. We recommend you use recorded mail and obtain a tracking number when you ship your return. Tiny Tux is not responsible for lost shipments. We will e-mail you to confirm your return has been processed. You will receive your refund credit, or exchange (when in stock) within 5 days after we receive your returned goods. Please note that if you require a refund on a product bought for you as a gift this can only be given to the original payer, and if you decide to exchange an item, we cannot stop the payer knowing.

Return & Exchange Policy for accessories:

If for any reason you are not satisfied with the item you received, you may return it for an exchange or refund under the below conditions:

- Returned items must be new and in unworn condition.
- New and unworn means that there are no scratches, marks or blemishes on the item, lost or stolen parts, damage due to personal use.

We will not accept a return of any item with any indication that it has been used. Our top priority is making sure our customers are satisfied!

Did we make a mistake?

Hey, we’re not perfect... If we make a mistake with your order, we will take care of return shipping and send you a replacement item with no additional shipping charges. Keep in mind that different computer monitors may show products differently in terms of color and detail.

These guarantees are in addition to your statutory rights, which remain unaffected.

Return Address

Tiny Tux Ltd
78 Graeme Road

Call us on 0208 245 0331 or e-mail: info@tinytux.co.uk

Tiny Tux